Privacy Policy

Last updated: 10/25/2026

Your privacy is important to us. It is penfolk's policy to respect your privacy regarding any information we may collect from you across our application.

1. Information We Collect

We collect information you provide directly to us, such as when you create your account, update your profile, or communicate with us.

  • Account Information: Name, email, password, and profile details (bio, interests, languages).
  • Usage Data: We collect data on how you interact with our services to improve performance and user experience.
  • Device Information: We may collect info about the device you use to access our services (browser type, IP address).

2. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and store certain information.

  • Essential Cookies: Required for the operation of the app (e.g., authentication).
  • Analytics: We count visits with Vercel Analytics and PostHog (EU) without cookies or anything stored on your device. If you accept cookies in our Cookie Banner, PostHog also remembers your browser between visits and the Google Ads and Reddit pixels load. If you decline, analytics stay cookieless. When you have an account, our server also records a few milestones under your account ID (signing up, sending your first letter, starting a subscription) so we can see what works.

3. How We Use Your Information

We use the information we collect to operate, maintain, and improve our services, personalized your experience, and provide customer support.

4. Your Data Rights (GDPR & CCPA)

You have certain rights regarding your personal data:

  • Access: You can request a copy of your data via "Settings > Privacy > Download My Data".
  • Correction: You can update your profile information at any time.
  • Deletion: You can request to delete your account via "Settings > Privacy > Delete Account".
  • Withdraw Consent: You can clear your browser cookies to reset your consent preferences.

5. Data Sharing

We do not share your personal information with third parties except to comply with the law, protect our rights, or with service providers (e.g., database hosting) who assist in our operations.

6. Contact Us

Please contact us at support@penfolk.app